Privacy Policy

Last Updated: May 20, 2026

Introduction

amber spree ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

When you book an appointment or contact us, we may collect:

• Name and contact details (email address)
• Pet information (name, species, age, medical history)
• Appointment preferences and service selections
• Payment information for processing transactions

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website addresses
• Device information and operating system

How We Use Your Information

We use the information we collect to:

• Schedule and manage your appointments
• Provide veterinary and pet care services
• Communicate with you about appointments, services, and updates
• Process payments and maintain financial records
• Improve our website and services
• Comply with legal obligations and maintain business records

Legal Basis for Processing

We process your personal data based on:

• Contract Performance: To provide services you've requested
• Legitimate Interests: To operate and improve our business
• Legal Obligations: To comply with veterinary and business regulations
• Consent: For marketing communications (where required)

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service providers who assist with appointments, payments, or website hosting
• Veterinary specialists when referrals are necessary
• Legal authorities when required by law
• Insurance companies when you submit claims

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide services and comply with legal obligations. Medical records are typically retained for 7 years in accordance with veterinary regulations.

Your Rights

Under data protection law, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request restriction of processing
• Data portability
• Withdraw consent (where processing is based on consent)

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about our cookie practices, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this privacy policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

For questions about this privacy policy or to exercise your rights, contact us at:

amber spree
47 Riverside Gardens
Portsmouth, Hampshire PO1 2EJ
United Kingdom
Email: [email protected]